Shipping policy
Delivery and duties
Every TDBR order is sent from Manchester, United Kingdom, on a tracked service. We email you a tracking link when your order is dispatched.
When we dispatch
Orders are packed by hand in Manchester. Pre-orders are dispatched in the order they were placed. Payment is taken when you order. We will email you your dispatch date, and you can cancel at any time before dispatch for a full refund.
Where we deliver and how long it takes
Times are in working days (Monday to Friday, excluding UK bank holidays), counted from dispatch.
- United Kingdom: Royal Mail Tracked 48, 2 to 3 working days. No import charges.
- Austria, Cyprus, Denmark, Estonia, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovakia, Spain, Sweden, Switzerland: Royal Mail International Tracked, 3 to 5 working days. Duties and taxes paid at checkout.
- United States: Royal Mail International Tracked, 5 to 7 working days. Duties and taxes paid at checkout.
- Belgium, Canada, Poland: FedEx International Connect Plus, 3 to 5 working days. Duties and taxes paid at checkout.
- Australia, New Zealand, Singapore: Royal Mail International Tracked, 5 to 7 working days. No import tax due on arrival for an order of normal value.
We do not deliver to other countries at the moment. If yours is not listed, email us at salam@tdbr.store and we will let you know when that changes.
Delivery charges
Delivery is charged on every order at what it costs us to send. UK delivery is £2.95. International delivery is calculated for your country and shown at checkout before you pay.
Duties and import taxes
There are no import charges on UK orders. TDBR LTD is not registered for VAT, so no UK VAT is added.
For the countries marked "Duties and taxes paid at checkout", import VAT (or sales tax) and customs duty are calculated for your address and shown at checkout before you pay. Prices for European countries are shown including VAT. We pay these charges to the carrier when we send your parcel, so there is nothing to pay on arrival.
For Australia, New Zealand and Singapore, no import tax is due on arrival for an order of normal value. If you are ordering several radios at once, email us first and we will check.
If a carrier or customs office asks you to pay anything on delivery, please do not pay it. Email salam@tdbr.store with your order number and we will deal with it.
Your parcel is our responsibility until it reaches you
Risk of loss or damage stays with us until your parcel is delivered to you or to someone you have nominated. If a parcel is lost or arrives damaged, we will send a replacement or give you a full refund, as you prefer. You will not be asked to claim from the carrier. This is your legal right under the Consumer Rights Act 2015, and nothing in this policy limits it.
If your parcel has not arrived
If tracking has not updated, or your order has not arrived within 2 weeks of dispatch (4 weeks for international orders), email salam@tdbr.store with your order number. We will open the claim with the carrier ourselves. Once the carrier confirms the parcel is lost, or if it has still not arrived 30 days after dispatch (45 days for international orders), we will replace or refund the order as you prefer.
Batteries
The radio contains a small lithium-ion battery (BL-5C, 3.7 V, 1000 mAh) fitted inside it. We ship it under each carrier's rules for batteries contained in equipment.
We do not dropship
We have never dropshipped and we never will. Every product is in our physical possession before we sell it, and every radio and card is configured by us before it is sent. We say this plainly because we consider dropshipping a Haram practice, which is against the principles we adhere to as a Muslim business.